I am a housing association tenant
Are your gas and electricity bills causing you to worry? Do you have cold draughts or heating that's difficult to control? We can help. We also work closely with Plymouth's housing associations to make things easier.
Our friendly advisors
are fully trained to work in the community. All have a Level 3 City & Guilds in Energy Awareness. They will listen to your needs and can also:
- Visit you in your home
- Attend a group or drop in
- Go along to community events
- Hold training sessions or workshops.
How we can help
Click on the images below to read more.
Energy advice
If you want help to understand energy, to find out more about grants and support you may be entitled to, or to learn how to use it well, you can talk to us to:
- Reduce bills
- Prevent waste
- Apply for the Warm Home Discount
- Join Priority Service Registers
- Reduce carbon emissions.
Heating & boilers
Everyone should have a warm and healthy home. As a housing association tenant you can contact us to help you:
- Understand heating controls better
- Tackle damp and mould
- Understand more about housing association responsibilities.
Heating & boilers
Everyone should have a warm and healthy home.
Simple changes
We can hep you take small steps to make a big difference. Ask us about:
- LEAP free home visits
- Draught proofing
- Free curtains from our curtain bank
Simple changes
Small steps can make a big difference.
Support
If you need support with energy, we can talk to suppliers for you to:
- Address energy debt
- Help arrange payment plans
- Resolve disputes
- Sort out meter confusion
- Support your complaints.
Support
We can talk to suppliers for you.
Housing association responsibilities
If you home has high energy bills or is cold or damp, we can help you understand the reasons why, and:
- Visit you at home
- Write a free report with steps to make it warmer, more efficient or damp free. Some tenants share the report with their housing associations to resolve problems together.
Housing association responsibilities
We can work with you to resolve problems.
Contact Us
Find out more about how we can help - just give us a ring, text or send us an email.
Email Us 01752 477117Further information
Advice guides
We have a wide range of downloadable advice guides: from switching to getting solar, heating controls to lighting, we've got you covered.
Read More
Damp & mould video
Watch our short animation about how to keep damp and mould from your home.
Read More
Free energy improvement measures
Grants are available to help qualifying Plymouth residents receive new home energy improvement measures.
Read More
Priority Services Register
Of pensionable age, suffer from long-term ill health, are registered disabled or have a hearing or visual impairment?
Read More
Save water, save energy
Around 20% of your energy costs are for heating water. Reduce your water waste and you'll save money on your energy and water bills.
Read More
Switching supplier or tariff
Don't pay more than you need to, we can help you switch and save up to £200 a year.
Read More
Warm Home Discount
You could get £140 off your electricity bill for winter 2019 to 2020 under the government Warm Home Discount Scheme.
Read More
Maureen
We helped Maureen, 78, switch energy suppliers. This saved her £428 a year on her energy bill.
Our advisors also put her in contact with a befriending team so she now enjoys playing bridge twice a week. She tell us she is now feeling much more positive than she had been, since losing her husband two years ago.
Leonard
Leonard was switched on his doorstep to a deal which was not appropriate for him. The tariff meant he had to change the way he paid for his gas and electric, which he was not aware of when the salesman called.
We complained to his new supplier, who gave him compensation. We also successfully applied for the Warm Home Discount, giving Leonard £140 towards his energy bill.